A new video has been created to provide initial guidance to smaller businesses and start ups who are considering  obtaining customer feedback, potentially using their own in-house resources. 

It covers key areas to consider, such as prime objectives, target audience, suitable methodology (including objectivity and confidentiality of responses) and also touches upon indicative questions that can be built in to business systems.  

Since all businesses have specific requirements, this video should be used for background guidance only and should not be interpreted as one to one, personal business advice. For this reason, no liability can be accepted by Freelance Marketing Ltd. 
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